Effective Date: [17/08/2024]
Welcome to AzaadTech! We value your satisfaction and strive to provide you with the best products and services. Please review our Refund and Returns Policy to understand your rights and obligations regarding returns, refunds, and exchanges.
1. Returns
Eligibility for Returns:
- Products must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Returns must be initiated within 30 days of the purchase date.
- Certain items, such as software licenses, downloadable products, and customized services, may not be eligible for return unless defective.
How to Initiate a Return:
- Contact our customer service team at azaadtech2024@gmail.com with your order number and reason for the return.
- Once approved, you will receive instructions on how to return the product.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
2. Refunds
Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and applied to your original method of payment.
Partial Refunds:
Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.
Non-Refundable Items:
Gift cards, downloadable software, and certain customized products are non-refundable.
3. Exchanges
Exchange Eligibility:
- We only replace items if they are defective or damaged.
- If you need to exchange a defective item for the same product, please contact us.
Exchange Process:
Follow the return process as outlined above, specifying that you would like an exchange rather than a refund.